Luxury Lacquer at your Fingertips
- What is Lacquerous?
- Lacquerous is the first online nail polish sharing service for luxury nail lacquer. It is free to request membership.
- Is the nail polish new?
- Lacquerous works like a nail polish club. Nail polish is reused similar to the way polish is reused at a salon or at a department store. Therefore it can be either a new bottle or a used one (we'll never send you anything that is less than half-full). After the nail polish is returned it is inspected (for quality and cleanliness) and sent to another member.
- Is it unhygienic to reuse nail polish?
- Due to the cocktail of chemicals found in nail polish, no bacteria, fungus or any living microorganisms can survive in it. In fact, it dies within minutes. According to scientific research (and our friendly microbiologist), "The cocktail of ingredients in nail polish is really tough to be resisted by microorganisms including bacteria or fungi. Ethyl acetate, butyl acetate, toluene, isopropyl alcohol, tosylamide/formaldehyde are organic solvents and in combination they are the toughest to be resisted or tolerated by microorganisms. Therefore nail polish is safe to share." Lacquerous inspects all nail polish for cleanliness and quality. Nail polishes are sealed for at least 2-3 days in transit and brushes are cleaned upon return. If you would like to read more information on the science of sharing nail polish, please click here.
- I'm still not sure… What else can I do?
- We understand those who prefer not to take any risk. Sharing nail polish may not be for you. For those who are looking for more ways to protect themselves at home, we recommend wiping the tip of the brush with nail polish remover and waiting for it to dry before applying the nail polish (we also clean the brush before it is sent to you). Additionally, you can use a base coat to protect your nail. Like most salons, Lacquerous promotes sanitary nail care to our members.
- How many times can I use the nail polish?
- You can use it on yourself for up to approx. three applications throughout the month. Why three, you ask? While testing we found most women - when presented with three color options in a 30-day period - used the lacquer twice (at the most). Lacquerous also monitors the amount of nail lacquer in each bottle to ensure there is no abuse of club policies. We trust our members to abide by our guidelines but they are just that - guidelines. We want you to enjoy your lacquer.
- Can I cancel my subscription at anytime?
- Yes. You can cancel at anytime and return the lacquer after the 30-day period.
- Why aren't my colors available?
- All final selections are subject to what's available in Lacquerous' inventory at the time of your shipment. Your Lust List will inform us of your tastes so please keep it up-to-date with what you want. If you are finding that your selections are continually not available then please contact us.
- What happens if I keep my shade for longer than 30 days?
- Delays happen and life gets busy. We understand reasonable delays. However, please notify Lacquerous immediately otherwise you may be charged the cost of the nail polish and return shipping after the 35-40 day period.
- What happens if I lose a bottle? Will I be kicked out of Lacquerous?
- Argggh, these things happen. Don't stress! Please notify Lacquerous immediately. On most occasions you will simply be charged for the cost of the lacquer but you can continue your membership.
- I lost my pre-paid label. What do I do?
- Every member receives one free pre-paid label with every package. You can either request another label or return it via USPS with tracking and insurance (usually $2-$4).
- What if I ship it back before 30 days?
- You're definitely a nail addict like us! Your next package will be shipped out after 30 days from original ship date.
- I can't be apart from this nail polish. Can I please buy it?
- Some of the lacquer is available for sale (excludes limited-edition) however we currently do not have an e-commerce platform (we're working on it!). Please email customerservice@lacquerous.com to find out if your color can be purchased.
- Do you operate outside the US?
- No, we currently do not. Sorry.
- What if I want a color that is not shown here?
- Please email customerservice@lacquerous.com. We would love to hear from you and will try our best to get it in rotation.
- Why is my bottle half full?
- Lacquerous is a nail polish sharing service. Other Lacquerous members have used the polish. We will never send a bottle that isn't Instagram worthy! If there is something not right about the polish, please alert us immediately.
- Why doesn't the color look like it does on the website?
- Lacquerous is not responsible for the claims made by manufacturers and brands. Sometimes the color may differ after it is exposed to air.